The PGDM Retail Management Department at Jagan Institute of Management Studies (JIMS), Rohini organized an insightful Alumni guest lecture titled "Last-Mile Delivery and Customer Satisfaction in Modern Retail" for the PGDM Retail Management Batch (2026–2028), Trimester I. The session was delivered by Ms. Priya Tiwari, Cluster Manager, BigBasket, an esteemed alumna of the PGDM Retail Management Batch (2019–2021). Drawing from her experience with Flipkart and BigBasket, she shared practical insights into retail operations, customer satisfaction, and last-mile delivery.
The session began with Ms. Tiwari sharing her inspiring journey from being a JIMS student to becoming a retail leader. She highlighted the importance of perseverance, continuous learning, adaptability, and professionalism in building a successful career in the retail industry.
A key focus of the lecture was the significance of last-mile delivery in enhancing customer satisfaction. Through real-life examples and case studies from her professional experience, she explained how efficient delivery operations, supply chain coordination, and customer-centric decision-making contribute to business success in today's competitive retail environment.
The session also included interactive activities that encouraged teamwork, problem-solving, and practical thinking, enabling students to apply classroom concepts to real business situations.
Overall, the lecture successfully bridged academic learning with industry practice, providing students with valuable insights into retail operations and customer experience. The session motivated students to develop industry-ready skills and prepare themselves for successful careers in modern retail.
Key Takeaways
- Understanding the importance of last-mile delivery in modern retail.
- Learning how customer satisfaction drives business success.
- Gaining practical insights into retail operations and supply chain management.
- Appreciating the value of teamwork, adaptability, and problem-solving.
- Recognising the importance of continuous learning and professionalism in building a successful retail career.